Retail Contract Cleaning for a Premium Hair Salon
A case study delivering consistent, high-standard retail cleaning for a luxury London hair salon.
Project Overview
- Client: Inanch London
- Sector: Hair & Beauty
- Location: Great Portland Street, London
- Services: Retail Contract Cleaning
- Contract Type: Ongoing
- Project
Date: April 2024`
The Challenge
Inanch London was introduced to LNC Services via a consultancy recommendation, following ongoing dissatisfaction with previous cleaning standards.
As a premium hair salon operating in a high-footfall London location, the client required exceptionally high presentation standards across customer-facing areas, staff spaces, and wash zones. Previous cleaning provision had failed to meet expectations, particularly around detail, consistency, and finish. Key pressures included maintaining a pristine client experience, meeting health and safety expectations, and ensuring reliability without disruption to a busy retail environment.
The LNC Solution
LNC Services implemented a detail-led retail cleaning specification designed specifically for a high-end salon environment. The scope includes meticulous cleaning of high-touch and often overlooked areas, such as venting and ductwork brushes, premium fittings and fixtures, and specialist attention to flooring throughout the premises. Particular care is taken with the white grout on the lower level flooring, an area that had previously discoloured quickly under earlier providers but has remained clean and consistent since LNC Commercial Cleaning took over the contract.
Cleaning is delivered five days a week, Tuesday to Saturday, ensuring the salon is consistently presented to the highest standard for both clients and staff. The approach is proactive and quality-driven, with standards maintained through attention to detail rather than reactive fixes.
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Delivery
The cleaning specification is designed to support daily retail operations, brand perception, and client confidence, not simply basic cleanliness.
LNC Services works closely with the salon team to ensure expectations are met consistently, providing a reliable and discreet service that aligns with the pace and standards of a premium London salon environment.
Client Feedback
- Company Owner: “The difference since LNC Services took over has been clear. The attention to detail is on a completely different level, and the salon now consistently looks exactly how we want it to.”
- Salon Manager:
“We’ve had no issues since the change. The team are reliable, thorough, and understand the standards required in a high-end salon. It’s one less thing we need to worry about.”
