5 Warning Signs To Look For When Choosing A Commercial Cleaning Contractor
Hiring a commercial cleaning contractor? In an ideal world, you’d be able to trust every company you called, but sadly, there are some unscrupulous businesses out there. On the whole, professional cleaning contractors are just that - professional. But every so often, we hear about a rogue trader that’s done dirty to their clients.
Here’s what you should look out for when hiring a commercial cleaning contractor.
Vague Or Extreme Promises
The first sign that something is amiss is if you can’t get a straight answer about the specifics of the work.
When you’re talking to a potential commercial cleaning contractor, pay close attention to how they communicate. What specifics do they provide about their service? A trustworthy contractor will be open and clear about the tasks they’re capable of performing, the kind of cleaning products they use and the frequency and shift length that you’ll get their services.
On top of that, they’ll also be willing to address any specific cleaning needs or concerns you have for your business. That means your initial conversations should last more than just a few minutes!
Before hiring a commercial cleaning contractor, you want to know exactly what they’ll be doing. Having clear expectations from the outset means everyone knows where they stand.
Equally, if the company you’re talking to makes HUGE promises about what they can do, be wary.
Overpromising can be a tactic to lure clients into signing up for services without delivering on their commitments. In the long run, this can lead to frustration and disappointment.
No Reviews Or References
Not being able to read current reviews should give you pause.
Most happy clients are keen to share their experience, if not in a public online review, then in a private email following your request.
One of the best ways to get a clear read on a commercial cleaning contractor's reputation and performance is by checking reviews and asking for references from previous clients.
Established and reputable cleaning companies are proud of their satisfied customers. They’ll readily provide references if you ask. Reviews from other clients can give you valuable insights into the company's reliability, professionalism and, ultimately, the quality of their services.
That’s what a good cleaner can do; what about an unreliable one? Well, suppose a cleaning contractor cannot provide any reviews or references. In that case, it might indicate a lack of experience or a history of dissatisfied clients.
If that’s the case, then exercise caution and consider your other options! Reach out to the references - if you could get your hands on any - and ask about their experiences with the contractor.
Low, Low Cost
Like over-promising, a low-ball quote is often too good to be true.
While cost is an important factor in any business decision, choosing your commercial cleaning contractor solely based on the lowest price could be a big mistake.
If one quote stands out to you as significantly cheaper than others, this could be a red flag. Curiously cheap quotes might indicate that the contractor is cutting corners to offer a more attractive price, which is certainly not what you want for your business.
Quality cleaning services require well-trained staff, proper equipment, and professional-grade cleaning products. Of course, all of this contributes to a fair and reasonable cost, so having a realistic idea of pricing will give you a solid gauge to go by.
A substantially lower price may mean the contractor:
Provides quicker, less thorough cleans to fit more jobs in their schedule- Uses cheaper equipment that may not deliver optimal results
- Relies on low-quality cleaning products that may be less effective or potentially harmful
- Employs less trained staff, impacting the quality of service provided
- Doesn’t pay their staff a livable wage
No Insurance
This one is important because, as a business or commercial space, you need to dot the i’s with your commercial cleaning contractors. The one big thing you should be finding out? Insurance.
Ask about their insurance - you need to know that if anything happens to your staff or equipment because of something the cleaning contractor did, you have recourse with them.
Accidents can happen, and you need to ensure that your business is protected should any mishaps occur during the cleaning process. A reputable cleaning contractor will have a good level of liability insurance, protecting you from potential liabilities arising from injuries to their employees or damage to your property.
Always ask for evidence of their insurance and verify its validity. If a cleaning contractor cannot provide proof of insurance or tries to avoid the topic, you know they may not be operating responsibly.
Working with an uninsured cleaning company leaves your business vulnerable to financial and legal risks, which can be costly and disruptive for you!
Open & Honest
You need to work with a contractor that you can trust. And that trust starts from the first time you meet them.
From your initial meeting, consider how the contractor interacts with you and addresses your concerns. A trustworthy commercial cleaning contractor will be open, approachable and willing to answer any questions you have.
Clear and transparent communication is crucial for ensuring that you understand what services you are paying for, how they will be delivered and any associated costs.
If you feel like you can speak freely and openly to your contractor, you're more likely to be able to talk to them if there’s a problem in the future. If you get the sense that your contractor is hiding something or isn’t responsive to your requests, then that’s a sign that perhaps you should step away from the working relationship.
If your spidey sense tingles and you don’t feel that a contractor is going to be upfront with you, don’t hire them - because there are plenty who will be more than happy to help you the way you want to be helped.
The First Step…
If you find an honest contractor who quotes a fair price and gives you a realistic breakdown of what’s included, AND you can see others have benefitted from their service, then you’re on to a good thing.
By choosing a reliable and trustworthy commercial cleaning contractor, you'll be setting the foundation for a clean, healthy, and welcoming workspace that contributes to your business's success.
Not sure where to start looking for contractors?
Get in touch
with our friendly and expert team at LNC and request your quote today.
